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What Facebook’s Customer Chat Plugin Means For Your Web Chat
When Facebook announced its Messenger 2.2 update last week, most headlines zeroed in on the new Customer Chat plugin, which allows businesses to embed their Facebook Messenger experience directly on...
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Turn Messaging Hype into Reality With Conversation Extensions
Today we’re launching a new capability in Smooch that empowers businesses to create custom interactive experiences inside the chat window of any messaging channel — reducing friction for customers and...
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Smooch Product Update 🚀 November 2017
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform, so you can easily stay informed on what’s new in Smooch. Here’s what we launched in...
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What Omnichannel Really Means
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Multi-channel means being everywhere your customers are. That’s table...
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Smooch Product Update 🚀 December 2017
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform, so you can easily stay informed on what’s new in Smooch. Here’s what we launched in...
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The State of Messaging 2018
Chatbots sprung up like mushrooms. Voice assistants chimed in millions of households. More than 330 million people contacted a businesses for the first time using Facebook Messenger alone. 2017 was a...
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Live from the Chatbot Summit in Tel Aviv: Announcing Smooch for Bots
Global leaders in messaging, bots and conversational interfaces descended on Tel Aviv today for the third annual Chatbot Summit. IBM, Google, Oracle, LivePerson, Genesys, SAP, Amdocs, HP, Lenovo,...
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Smooch Product Update 🚀 January 2018
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform, so you can easily stay informed on what’s new in Smooch. Here’s what we launched in...
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With RCS business messaging, Google is Waging Battle Against Both Apple and...
It’s been dismissed as a "zombie technology" and anticipated as the saviour of SMS. After 10 years of fits and starts, RCS — the next generation text messaging technology — may have finally found its...
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Introducing Carousels for Smooch SDKs: A More Exciting Way to Drive Action in...
One of the most anticipated features of our Smooch Embeddables is finally available. Starting today businesses can send carousels as a native message type in their Smooch-powered iOS, Android and Web...
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Smooch Product Update 🚀 February 2018
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform so you can easily stay informed on what’s new in Smooch. Here’s what we launched in...
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BlackBerry Sues Facebook Over Modern Messaging Patents
This is an excerpt from The Message, Smooch's biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your...
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Smooch Product Update 🚀 March 2018
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform so you can easily stay informed on what’s new in Smooch. New in Smooch this March: the...
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With Facebook on the ropes, Apple takes a swing with Business Chat
Apple beta-launched its highly anticipated B2C messaging platform this week and their timing couldn’t have been better. In the wake of the Cambridge Analytica revelations, Facebook is in full damage...
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Major banks are embracing chatbots. Here's what they're missing.
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your...
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Can bots actually make businesses more human?
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your...
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Smooch Product Update 🚀 April 2018
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform so you can easily stay informed on what’s new in Smooch. New in Smooch this April: tools...
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Announcing Smooch’s New European Union Hosting Services
With the European Union’s General Data Protection Regulation (GDPR) coming into effect on May 25, Smooch is pleased to announce that our customers will now have more options when it comes down to where...
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Smooch and the GDPR
Many companies are focused on May 25 because that’s the date the European Union’s General Data Protection Regulation (GDPR) comes into effect. Smooch has been preparing for over a year, and we are...
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Smooch Product Update 🚀 May 2018
The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform so you can easily stay informed on what’s new in Smooch. New in Smooch this May: more...
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