The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform so you can easily stay informed on what’s new in Smooch.

New in Smooch this April: tools available to help you comply with the GDPR; our new European Union instance, which allows you to host your data entirely in the EU; native support for file uploads in all our SDKs; and a few other tweaks and polishes.

What’s new 🎉

Smooch is ready for the GDPR

Many companies are focused on May 25 because that’s the date the European Union’s General Data Protection Regulation (GDPR) comes into effect. Smooch has been preparing for over a year, and we are ready. Not only are we a compliant data processor, our software platform includes features that will help you comply with your controller obligations. Read more on our blog about the tools available in our platform to help you comply with the GDPR and what Smooch has been doing to be ready for this new regulation.

New! European Union Hosted Region

We’re pleased to announce that you now have more options when it comes down to where your data is hosted. Enterprise customers with operations in Europe will have the option of having data on Smooch hosted, stored and backed up entirely within the European Union. Check out our blog to learn more about Smooch regions.

Uploading files to a conversation on mobile or web chat

Our iOS, Android and Web SDKs now have full native support for sending and receiving files. Documents like PDFs, spreadsheets, presentations or zip files can be uploaded by users, making it more convenient for them to share information with a business. Read the release notes for our iOS 6.9.0, Android 5.11.0, and Web 4.10.0 SDKs.

Other API & SDK updates ⚙

• Web Messenger is now CSP compliant: Content Security Policy (CSP) is an added layer of security that helps mitigate attacks, including Cross Site Scripting (XSS) and data injection attacks. If your deployment requires CSP compatibility, upgrade to our Web 4.9.1 SDK and read our guide to learn more.
• Store metadata for apps: Just like you can store metadata on users and on messages, you can now add metadata to each of your apps. Add custom info associated with the app like a customer name or a unique identifier. Check out our API documentation to learn more.
• Delete a single message: Want to delete a single message without deleting the whole conversation? We’ve just added a new Delete Single Message API to help you do just that.
• Updated image library for Android: Our latest Android 5.12.0 SDK release replaces the aging image processing library we were using internally to load cache and display images. Bonus! With this update, animated GIFs sent by a business will now be rendered in the conversation view.

Other polishes ✨

Boom! We’ve added search to our Smooch Guides docs so you can more easily find what you’re looking for. Thank you Algolia!