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Smooch Product Update 🚀 April 2019
New in Smooch this month: Spin up WhatsApp API Clients by yourself in minutes; we’ve added appUser details back inside webhooks; a sneak peek at what’s coming for Web Messenger this May; a new...
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Is Messaging the Internet?
Last week the UN and World Bank revealed a surprising stat that went largely unnoticed. At some point in the last decade, the number of cell phones grew larger than the earth’s population.As Quartz...
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Why We’re Joining Zendesk 🚀
On November 10, 2015 fourteen of us gathered in six-thousand square feet of empty office space on the top floor of 5333 Casgrain in Montreal. Six days later we would spin out of the former Radialpoint...
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Are Your Interns Reviewing Code?
At Smooch, it’s common for interns to provide feedback on a senior developer’s pull request. Is that weird? Maybe, but then again, maybe not. Let me explain.I’ve worked at large and small companies...
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Alexa, Why Aren't People Using You to Shop?
Amazon’s Alexa and similar voice-activated assistants have been a big hit, but few consumers use them to shop. Here are some reasons why, and some steps that retailers and technologists are taking to...
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Capture Leads and Customer Information More Easily with Forms for Web Messenger
TL;DR: Today we’re launching Forms, a new way to capture leads and customer information in the Web Messenger. Bonus: we’re also launching our new Conversational Design Kit to help product and design...
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Smooch Product Update 🚀 May 2019
New in Smooch this month: Smooch has joined the Zendesk family; we’re launching Forms in Web Messenger; we’ve shipped our first ever Design Kit; you can now programmatically merge two users in Smooch;...
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Why Don't You Have a 360° View of Your Customer?
Insights from the Collision Growth SummitWarren Levitan, co-founder of Smooch and now VP Conversational Business at Zendesk took to the stage at Collision Conference’s Growth Summit last month to tell...
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Smooch Product Update 🚀 June 2019
New in Smooch this month: Voxable and Tisane are now available in the integrations directory; a sneak peek at proactive messaging within our Web SDK; a couple small tweaks to our Android and Web SDKs;...
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From Notifications to Conversations
How India’s Largest Crowdfunding Platform Doubled Donations with WhatsAppIn college, I worked in retail. When I wasn’t folding jeans or cleaning diapers out of changing rooms, part of my job was...
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Smooch Product Update 🏖 July 2019
New in Smooch this month: Our authentication mechanism got an overhaul; We’ve made a couple of updates to Facebook Messenger and Line; Get your website ready for our upcoming WhatsApp button; and a new...
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Fighting Messaging App Misinformation with the WhatsApp Business API
Messaging has been in the news a lot lately, and it's not just about chatbots and conversational commerce. As we've explored in The Message and other outlets, the rise of private messaging —...
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New Report: Travel and Hospitality Get Conversational
A free interactive report on messaging in travelIntroducing the State of Messaging: Travel, a collection of insights from across the travel and hospitality industry — from luxury hotels to budget...
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Smooch Product Update August 2019
This Month’s Fresh FeaturesNew in Smooch this month: More WhatsApp features; A sneak peek of Dark Mode for our native iOS SDK; A few channel updates; Our State of Messaging: Travel report is out!What’s...
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Smooch is Becoming Sunshine Conversations
In May, we told you why we joined Zendesk. We wrote about our history as a growing team in Montreal’s Mile-End, from our beginnings as a skunkworks project to a cool, fast growing startup of 60 people...
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