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An RCS by Any Other Name
In a previous post, I wrote about the long and winding history of RCS, the rich communication standard that’s supposed to have supplanted SMS for over a decade now. Most recently, Google stepped in to...
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Google Duplex is Not the Problem
At Google’s developer conference last week, CEO Sundar Pichai demoed a new capability in Google Assistant that caused alarm bells to reverberate far beyond Silicon Valley. Pichai played two recordings...
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Yahoo Messenger Shuts Down; Context Will Save the Bots
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your...
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Apple Business Chat Debuts at Cannes; Messaging Beats Social Media for News
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your...
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Can Chatbots Make the Insurance Industry More Human?
This is the first post in a series looking at how innovative brands and bot makers are using Smooch to make the dream of conversational commerce into a reality. When you think insurance, you probably...
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Smooch Product Update 🚀 June 2018
New in Smooch this month: carousel support for Viber; pre-filled message copy for mobile SDKs; a new blog series featuring our customers and the amazing products they’re building on Smooch; and a few...
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🎉 WhatsApp Business API is Here: Connect Your Software with Smooch 🎉
Over the last two years, we've seen a variety of popular messaging apps open their doors to businesses that want to engage customers on these channels. Despite being used by over 1.5 billion people...
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Smooch Product Update 🚀 July 2018
New in Smooch this month: WhatsApp Business API is finally here! We’re super excited to be an official WhatsApp Business Solution Provider and we can’t wait to help you connect your software to the...
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Take WhatsApp for a Spin in your Software
A few weeks ago, WhatsApp took the wraps off the WhatsApp Business API - a tool for allowing large businesses to use the chat app to interact with their customers. It didn't take long for Smooch to get...
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The Omnichannel Dilemma
So you think you’re omnichannel? With Apple Business Chat in beta, WhatsApp for enterprise on the horizon and Google Chat/RCS tugging at everyone’s trouser legs, businesses are looking toward their...
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WeChat Goes West; AI-Powered Doctors
WeChat goes West If you want to do business in China, you better have a WeChat strategy. Equal parts chat app, digital wallet and web browser (not to mention national ID system), WeChat’s ubiquity in...
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Another Chat Bites the Dust
After 20 years, Yahoo Messenger will shut down When Oath, the holding company that owns what’s left of the digital pioneer, announced it would discontinue Yahoo Messenger, the internet erupted in a fit...
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Is Instagram the Next Big Business Messenger?
Facebook Messenger remains the most popular chat app in the world with WhatsApp — which is expected to open its Business API to large enterprises — a close second. But don’t forget that Facebook owns a...
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Security Update: Smooch is Now SOC 2 Type I Compliant
At Smooch, we take security seriously. Thousands of businesses rely on our services to communicate safely and reliably with their customers. When it comes to quality of service, uptime, change...
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Smooch Product Update 🚀 August 2018
New in Smooch this month: Our new Smooch Sandbox for WhatsApp lets you test the integration today; new channel capabilities guides; we're now SOC 2 Type I compliant; a new data storage guide; updates...
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The Chatbot That’s Helping Real Estate Agents Sell More Homes
This is the latest in a series looking at how innovative brands and bot makers are using Smooch's omnichannel conversation platform to make the dream of business messaging into a reality. Being a real...
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On Being Named a CIX Top 20 Company
Labor Day weekend is always bittersweet for me. On the one hand it’s generally my birthday weekend. 🎉 But at the same time I hate feeling like I’m celebrating the end of summer, especially considering...
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Smooch Product Update 🚀 September 2018
New in Smooch this month: File type validation to help protect against harmful software; a new guide to help you use metadata to personalize conversations further; ICYMI our WhatsApp webinar...
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The $70B WhatsApp Business play everyone’s missing
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your...
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Why Twilio is Acquiring SendGrid for $2 Billion
Last week Twilio announced it was expanding its communications platform beyond voice and text messaging by snapping up email delivery specialists SendGrid. The $2 billion all-stock deal, which is...
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