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Introducing Smooch’s New API Versioning Framework
Interacting with third-party APIs is part of our DNA at Smooch. Whether it’s for a short-term hackathon project or to create a robust new integration within the Smooch platform, talking to APIs is what...
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Smooch Product Update 🚀 October 2018
New in Smooch this month: Smooch API v1.1 is here along with our new API versioning framework. The first major release of this new API version includes new delivery events to provide you with more...
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Smooch Product Update 🚀 November 2018
New in Smooch this month: Lots of new stuff for Web Messenger. You can now filter and transform messages before they are displayed in the conversation; we’ve added a new configuration option to...
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State of Messaging 2019: Industry report
To kick off 2019, we asked 34 senior product and CX professionals about the current state of conversational business and technology. Our second annual State of Messaging report is packed with original...
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Smooch Product Update 🚀 January 2019
New in Smooch this month: Our State of Messaging 2019 report is out; we’ve launched a new status page that will allow you to more easily track Smooch’s current status and past incidents; an update to...
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Chinese messaging app Bullet bumps WeChat from App Store
In a Cinderella story that Bloomberg is calling “David vs. Goliath — with emojis,” a new chat app is shaking up the Chinese messaging world. Bullet reached 5 million users only two weeks after it...
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Google pays Apple billions for mobile search dominance
Google will pay Apple $9 billion this year to remain the default search engine in the iPhone’s Safari browser, according to one Goldman Sachs analyst. That’s a hefty expense for Google, but will Apple...
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California Law Targets Chatbots Posing as Humans
Earlier this month the State of California passed a law requiring companies to disclose when they’re using a bot to communicate with people online. While the regulations don’t go into effect until next...
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Conversations are Being Embedded into Ads with AdLingo
Everybody loves messaging. It’s personal, it’s convenient, it’s a great way to keep in touch with the people we care about without having to — cringe— pick up the phone. Advertising? Not so much. So...
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The New York Times Creates an Angry Uncle Chatbot for Thanksgiving
Black Friday/Cyber Monday/binge-shopping week has come and gone and, according to LivePerson, customers messaged with brands 97% more than they did last year. Yet amid the growing buzz around...
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Voice Messaging Rising in Popularity in Great Britain, China
The holiday season has arrived in a flurry of flash sales, best-of-the-year lists and questionable Christmas-themed comeback albums (I’m looking at you, Eric Clapton). On the darker side of the...
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Facebook is Unifying WhatsApp, Messenger, and Instagram Direct Messaging
The New York Times broke the news last week that Facebook plans to unify the pipes of its three massively-popular messaging apps. As the Times and other news outlets were quick to point out, the...
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Slack is Going Public, New Emojis Unveiled
After months of rumors, Slack has made it official. The team collaboration unicorn filed papers last week to go public — setting the stage for one of the biggest IPOs of 2019, and raising the stakes in...
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How do voice and video fit into an omnichannel CX strategy?
I had no clue how to start this, so I went asking Wikipedia for help on Omnichannel. Here’s what I got: Omnichannel is a cross-channel content strategy that organizations use to improve their user...
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Smooch Product Update 🚀 September 2018
New in Smooch this month: File type validation to help protect against harmful software; a new guide to help you use metadata to personalize conversations further; ICYMI our WhatsApp webinar...
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Google pays billions to Apple for mobile search dominance
Google will pay Apple $9 billion this year to remain the default search engine in the iPhone’s Safari browser, according to one Goldman Sachs analyst. That’s a hefty expense for Google, but will Apple...
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Why Twilio is Acquiring SendGrid for $2 Billion
Last week Twilio announced it was expanding its communications platform beyond voice and text messaging by snapping up email delivery specialists SendGrid. The $2 billion all-stock deal, which is...
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Introducing Smooch’s New API Versioning Framework
Interacting with third-party APIs is part of our DNA at Smooch. Whether it’s for a short-term hackathon project or to create a robust new integration within the Smooch platform, talking to APIs is what...
View ArticleClik here to view.
California Law Targets Chatbots Posing as Humans
Earlier this month the State of California passed a law requiring companies to disclose when they’re using a bot to communicate with people online. While the regulations don’t go into effect until next...
View ArticleClik here to view.
Smooch Product Update 🚀 October 2018
New in Smooch this month: Smooch API v1.1 is here along with our new API versioning framework. The first major release of this new API version includes new delivery events to provide you with more...
View Article