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Smooch Product Update 🚀 March 2019
New in Smooch this month: what we’ve learned from dogfooding Smooch, support for WhatsApp’s Reply feature to a particular message; the ability to buy a support plan from the Smooch Dashboard; small...
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Is Facebook’s privacy pivot all about business messaging?
In a landmark blog post last month, Mark Zuckerberg outlined a new, “privacy-focused” vision for Facebook. The announcement signaled a fundamental shift in strategy for the embattled company in the...
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Gong Wild: A Hackathon Project That Resonates
This week at Smooch, a team of engineers turned a simple office gong into an emblem of democracy and communitarianism. What was once a way for the sales team to signal their successes to the office is...
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How Chat is Changing Travel
Facebook’s planned backend integration of WhatsApp, Messenger, and Instagram has animated the tech world, with many drawing comparisons to China’s do-everything-messaging app WeChat.Facebook’s pivot...
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The Fax of Life
Last month I told you about the small “t” telegram that arrived on a Michigan man’s doorstep a half-century late. Well, it seems rumors of another legacy messaging channel’s demise have been greatly...
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Conversations With Customers Are an Untapped Data Goldmine for Businesses
The rapid rise of the customer data platform suggests brands understand more than ever that customer experience is the new battleground for business. According to Walker, a CX consulting firm, 2020...
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Don't Shoot the Messenger
In the wake of last Sunday’s Easter bombings, Sri Lanka blocked residents from accessing the country’s most popular social media and messaging apps, including Facebook, YouTube, WhatsApp and Viber.As...
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Smooch Product Update 🚀 April 2019
New in Smooch this month: Spin up WhatsApp API Clients by yourself in minutes; we’ve added appUser details back inside webhooks; a sneak peek at what’s coming for Web Messenger this May; a new...
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Is Messaging the Internet?
Last week the UN and World Bank revealed a surprising stat that went largely unnoticed. At some point in the last decade, the number of cell phones grew larger than the earth’s population.As Quartz...
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Why We’re Joining Zendesk 🚀
On November 10, 2015 fourteen of us gathered in six-thousand square feet of empty office space on the top floor of 5333 Casgrain in Montreal. Six days later we would spin out of the former Radialpoint...
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Are Your Interns Reviewing Code?
At Smooch, it’s common for interns to provide feedback on a senior developer’s pull request. Is that weird? Maybe, but then again, maybe not. Let me explain.I’ve worked at large and small companies...
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Alexa, Why Aren't People Using You to Shop?
Amazon’s Alexa and similar voice-activated assistants have been a big hit, but few consumers use them to shop. Here are some reasons why, and some steps that retailers and technologists are taking to...
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Capture Leads and Customer Information More Easily with Forms for Web Messenger
TL;DR: Today we’re launching Forms, a new way to capture leads and customer information in the Web Messenger. Bonus: we’re also launching our new Conversational Design Kit to help product and design...
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Smooch Product Update 🚀 May 2019
New in Smooch this month: Smooch has joined the Zendesk family; we’re launching Forms in Web Messenger; we’ve shipped our first ever Design Kit; you can now programmatically merge two users in Smooch;...
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Why Don't You Have a 360° View of Your Customer?
Insights from the Collision Growth SummitWarren Levitan, co-founder of Smooch and now VP Conversational Business at Zendesk took to the stage at Collision Conference’s Growth Summit last month to tell...
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Smooch Product Update 🚀 June 2019
New in Smooch this month: Voxable and Tisane are now available in the integrations directory; a sneak peek at proactive messaging within our Web SDK; a couple small tweaks to our Android and Web SDKs;...
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From Notifications to Conversations
How India’s Largest Crowdfunding Platform Doubled Donations with WhatsAppIn college, I worked in retail. When I wasn’t folding jeans or cleaning diapers out of changing rooms, part of my job was...
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Smooch Product Update 🏖 July 2019
New in Smooch this month: Our authentication mechanism got an overhaul; We’ve made a couple of updates to Facebook Messenger and Line; Get your website ready for our upcoming WhatsApp button; and a new...
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Fighting Messaging App Misinformation with the WhatsApp Business API
Messaging has been in the news a lot lately, and it's not just about chatbots and conversational commerce. As we've explored in The Message and other outlets, the rise of private messaging —...
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New Report: Travel and Hospitality Get Conversational
A free interactive report on messaging in travelIntroducing the State of Messaging: Travel, a collection of insights from across the travel and hospitality industry — from luxury hotels to budget...
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